Loyalty scheme terms and conditions

NESTLÉ COLLECT

Nestlé Malta Limited (C 33045), located in Pantar Road, Lija, Malta (hereinafter referred to as "Nestlé"; "we"; "us" or "our") is committed to maintaining trust with the Members of our Nestlé Collect Scheme, https://www.nestle-collect.com/. The terms below govern your participation in our Nestlé Collect initiative. You can access, save and print out these terms at any time on the Nestlé Collect website.

By attempting to create an account and register with our Nestlé Collect Scheme, you are agreeing to be bound by these terms in their entirety.

REQUIREMENTS FOR PARTICIPATION
 

1. Membership and participation in our Nestlé Collect Scheme is personal to you as "Member". Only registered Members shall be entitled to participate in and benefit from our Nestlé Collect Scheme. Your registration as a member is at our discretion and we reserve the right to refuse membership to any person for our own reasons and shall have no obligation to provide such reasons to you.
    
2. If we approve your membership, you will be given a non-transferable right to participate in our Nestlé Collect Scheme and receive points subject to these terms. As a Member, you may not share or transfer your points or Nestlé Collect Card, although your friends, family and acquaintances can of course themselves apply to become registered Members in our Nestlé Collect Scheme.
    
3. Registration to our Nestlé Collect Scheme is free of charge and open to all residents in Malta, aged 18 years or over. Employees of Nestlé or any other company in its group, and members of their immediate families or household, are ineligible to participate.
    
4. Members are not allowed to have more than one account registered with the Nestlé Collect Scheme. Any person found or suspected to have multiple accounts will be disqualified and removed from the Nestlé Collect Scheme, at our sole discretion. If a Member, for any reason, wishes to delete, suspend, or disable his/her account, that Member can do so by contacting Nestlé at: customercare@mt.nestle.com
   
   CHANGE OF DETAILS
    
5. If you need to change any of your Member account details, you may do so by logging into your profile on the Nestlé Collect website https://www.nestle-collect.com going into the “My Profile” section and editing any information there. Kindly note that email addresses linked to your account cannot be changed.
    
6. You must keep your username and password details secure in order to prevent any unauthorised use of your Member account. Nestlé shall not be liable for any disclosures made by you of your account details or for any weak or insecure password which you may select.
   
   NESTLÉ COLLECT CARD
    
7. Upon being approved and registered as a Member, you will be entitled to a Nestlé Collect Card which you can use to participate in the Nestlé Collect Scheme. This can be collected at the Nestlé Collect Centre at the Nestlé Consumer Centre, Pantar Road, Lija, Malta. Please refer for the Nestlé Collect website for its opening hours (which may change from time to time).
    
8. Upon successful registration, we will, on a discretionary basis, allocate a one-time top-up of fifty (50) points to your account. We however reserve the right to refrain from allocating such points or, if already allocated, deduct them from your account in the event that we discover that your account has been registered, or you have otherwise acted, in breach of these terms.
    
9. You are solely responsible for the custody and safekeeping of your Nestlé Collect Card. Your Nestlé Collect Card is given to you alone and may not be transferred to or shared with any other person. Any replacement card which you may request shall be subject to a penalty of fifty (50) points, which will be deducted automatically from the card, unless the replacement is needed because your card has become defective or non-functioning due to reasons which are not attributable to you.
    
10. If points are misappropriated from your account or otherwise cease to appear, and this is not due to any fault on your part, we will replace them in your account, subject to any investigation which we may first wish to carry out into the matter.
    
    PRODUCTS FALLING UNDER THE SCHEME
     
11. Only those products and barcodes listed on the “Collectables” page of the Nestlé Collect website form part of the scheme and are eligible to be exchanged for Nestlé Collect points. These may be viewed here: https://www.nestle-collect.com/products-offers. Please make sure to check this page regularly for any updates.
     
12. Our Nestlé Collect Scheme is based on a system of ranking, which is explained and set out in detail on the Nestlé Collect Website. Please refer to the following link https://www.nestle-collect.com/gifts
     
13. Your account will continue to remain active so long as you use your Nestlé Collect Card at least once in any rolling 18-month period. If you fail to use your Nestlé Collect Card during that period, your ranking will be forfeited and may be downgraded at our discretion. Please refer to the Nestlé Collect Website https://www.nestle-collect.com/gifts for a description of the possible rankings and what they entail. Logging into your account and checking its balance will not constitute or be treated as use of your Nestlé Collect Card.
     
14. A Member only has up to a threshold of seven thousand (7000) points, until an obligation to redeem begins to apply. Once the Member exceeds the 7000-point threshold, he/she shall no longer be eligible to earn or receive more points and shall be obliged to redeem those already in his/her account. If over seven thousand (7000) points are collected by a Member, and they remain in the Member’s account for more than six (6) months (commencing from when the 7000-point threshold is reached), a deduction of 20% of those points or a deduction to 6,999 points (whichever is the lower of the two) will automatically take place once that 6-month period has elapsed. This deduction will take place each time the 7000-point threshold is reached by the Member, in accordance with the above procedure and timeframe. After the deduction takes place, the Member will then be eligible to resume earning points, at least until the 7000-point threshold is reached again. The same process as described above will then re-apply if and once the 7000-point threshold is once again reached.
    
    DROP OFF
     
15. The Nestlé Collect Scheme allows you to exchange used packaging and other items (provided the products are eligible) for points. These must be deposited at the Nestlé Collect Centre, which itself is found at the Nestlé Consumer Centre, Pantar Road, Lija, Malta (and for this purpose, you can make use of the Drop Off counter). All items brought to us will be checked and counted by our team in order to determine whether points should be awarded. Items left here using our Drop Off counter need to be pre-sorted by the Member. If the Member fails or forgets to do so, they will not be counted and the Member will be called by our team to re-collect them.
     
16. We reserve the right to demand proof of purchase from the Member for any or all of the products which the Member deposits at the Nestlé Collect Centre. If the Member fails to provide proof of purchase when requested to do so, or, if we have reason to doubt the authenticity or validity of the evidence provided by Member or otherwise suspect that the products were not legitimately obtained (such as due to fraud, misappropriation or any other unlawful means), we reserve the right to, for such reasons, refuse to issue the points to the Member and carry out or request any investigation we deem appropriate. Nestlé has sole discretion in determining whether the proof of purchase provided by a Member is acceptable or not, but will always take any such decision on reasonable grounds that will be communicated to the Member.
     
17. Points allocated by us are final and cannot be contested, and no correspondence or discussion will be entered into. Items which are not part of the scheme will be disregarded and no points can be expected for them. Please refer to clause 11 to see what items can be exchanged for points.
    
    LIMITATION OF LIABILITY
     
18. Insofar as is permitted by law, Nestlé, its agents and group companies will not in any circumstances be responsible or liable to compensate Members or accept any liability for any loss, damage, personal injury or death occurring as a result of participating in the Nestlé Collect Scheme, except where it is caused by the negligence of Nestlé, its agents or group companies or that of their employees. A Member’s statutory rights as a consumer are not affected.
    
    DATA PROTECTION
     
19. Nestlé will only process your personal information as set out in its https://www.nestle-collect.com/terms-conditions.
    
    GENERAL
     
20. If there is any reason to believe that there has been a breach of these terms or that there has been fraud or misappropriation by a Member, Nestlé may, at its sole discretion, reserve the right to exclude you from participating in the scheme.
     
21. Nestlé reserves the right to hold void, suspend, cancel, or amend the Nestlé Collect Scheme or its terms where it becomes necessary to do so.
     
22. Nestlé reserves the right to, at its sole discretion, change, modify, remove or add to any of these terms, at any time. It is your responsibility to check these terms periodically for changes. Your continued use of the Nestle Collect Scheme following the posting of changes will mean that you accept and agree to the changes made.
     
23. These terms shall be governed by Maltese, and the parties submit to the jurisdiction of the Maltese courts and tribunals